UK Bank Details: Account number: 65090020 Sort code: 60-22-10. European Bank Details: Account number 50/00/68014333 Sort code: 60-22-10
Below is a list of questions and answers that will help explain the changes and provide information about how this affects you:
Why are the changes necessary?
CSL is consolidating its businesses within our Group, whilst simplifying and streamlining how our customers interact with us. This is part of our ongoing commitment to our customers, bringing new products, services and online portals, all under the CSL Group brand. Making these changes now ensures you can take advantage of these innovations as they are launched.
Will the service I receive or the products I use change as part of this?
No, all existing WebWayOne products, services and support functions will remain the same as they are today. Our aim is these changes should be simple, straight forward and not change the service or your experience of WebWayOne products.
How does this affect my terms and conditions?
Devices purchased from “WebWayOne Ltd” will continue to be covered by the terms and conditions they were purchased under. Orders from 1st October 2019 will be subject to CSL’s standard terms and conditions, a copy of which can be downloaded via: https://www.csl-group.com/uk/installer-zone/#terms .
Will this affect the way I am billed?
All new order invoices, connections and renewals will be sent from CSL at the same prices charged previously from WebWayOne. If you already receive invoices from CSL, these will now be consolidated to include your WebWayOne and existing CSL product charges.
I have existing WebWayOne invoices outstanding, who do I pay?
Outstanding invoices with “WebWayOne Ltd” should be paid using the existing WebWayOne banking details. New invoices from CSL should be paid using the CSL account details listed above.
Who do I contact if I want more information now or in the future?
During the transition, you can contact your existing account manager or Andy Fyvie (Head of European Customer Development) with any questions or concerns. After the transition, any of the relevant departments will be able to assist you.
The CSL team are on hand to ensure the change is as smooth as possible and will be in touch shortly before the changeover to ensure you are ready.
CSL Contact List replacing WebWayOne contacts from the 1st October:
Head Office Details
Supplier Name: CSL Group
Salamander Quay West
Telephone Number: +44 (0)1895 474474
Telephone Number: +44 (0)1895 474415
Telephone Number: +44 (0)1895 474444