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New Helpdesk Hours

From 3rd September the helpdesk hours are extending to 8:30am - 6pm Monday to Friday for installation support.

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Provide your end users an app to remotely monitor their alarm system and receive notifications on alarms.


Delivery information

Find out more about Delivery details here.

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Status Update



We need to let you know:

On Wednesday 31st March 2021, our Operations Centre will be closed from 12 midday to allow our team to complete their audited, end of year stocktake.

How will this affect you:

No orders will be processed on this day after 12 midday. Any orders placed before 12 will be processed as usual and collected by the couriers that day. Any orders placed after 12 midday, will be processed and collected on Thursday 1st April 2021.

Which services will this impact:

Any orders placed across the CSL Group will be impacted, including the UK, Ireland, the Benelux and other areas of mainland Europe. All products including the DualCom Pro Range, CSL Connected, MiniAir, CSL Routers and SIMs.

For more information, please contact:

Vickie Davies - Operations Manager
(t) +44 (0)1895 474461 (e)

Latest News

Statement - Global ransomware attack


​WebWayOne is aware of the ongoing global ransomware attack that exploited vulnerabilities in the Microsoft Operating System and caused widespread disruption over the weekend. In response to the attack, WebWayOne would like to reassure all customers that all business and alarm transmission systems remain resilient and have not been affected in any way.

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